FAQs

Note to International Customers:  Please be aware of your country's import process and sales taxes before purchasing.  We mark all of our packages honestly, and are not responsible for any customs taxes or fees.

 

Shipping:

DOMESTIC: All orders will ship via USPS priority mail with the exception of bowl mats. Bowl mats (if purchased alone) will ship USPS first class.  You will receive a shipment notification with a tracking number once your items are on their way.

INTERNATIONAL:  All orders will ship USPS first class international.  Please note that because these packages MUST go through customs, shipping times can vary dramatically.  Shipping varies by destination and customs but can range from 2 weeks to two MONTHS.  I have no control over this time frame unfortunately.  Please be patient.

 

All items are custom made. This means that processing time will be 1-2 weeks for leashes and up to 4 weeks for large orders or orders including crate covers. This does not include shipping time. If you need your items by a certain date, please contact me before purchasing.